You’ve moved in and the Internet is slower than molasses! Now, what do you do?

6-Step Punch List For Troubleshooting Your IT Setup

Before you assume the fetal position and whine softly in a corner during the ensuing riot, check out this 6-Step Punch List to run through as soon as you can.

  1. Get to the right providers (who know your building) identified ASAP.  Most buildings and commercial spaces have a variety of available providers. The age and location will impact this a great deal. You may have gone with your current provider to keep existing contracts, but service can vary in their areas of service. Find out from your property manager, tenant representative, and other tenants as soon as you can – who is consistently providing data and telecommunications services? What workarounds (such as SD Wan or new access points) have been added to support bandwidth needs?
  2. Run through a SWAT-team reconnaissance on the internal infrastructure.  Many times, the person responsible for the move is not technical. But even when they are, folks often miss coordination between the use of space by the layout designer and consulting IT for availability and proximity to printing and wi-fi resources. Included here is to review wiring, punch downs, hubs set up and ensure they are tested correctly before anything else is done.

    Another thing to consider is how people actually begin to work and move within the space. Considerations such as common areas, meeting rooms and external spaces (patios, outside areas), all impact set up and location of technology from server locations to printers.

  3. Ensure the network is set up correctly with good business grade hardware and software.  Ideally, you’d have done an audit of all hardware, network and data/telecommunications needs prior to the move. Pre-move is actually a good time to upgrade aging out equipment, move services to the cloud and/or streamline unified communications.

    But if you didn’t do that, do an audit of IT assets NOW. An IT provider such as partner, Higher State Technology, has IT automation software that can run a network diagnostic and provide an in-depth report on what you have age and status.

    There is a separate but important consideration for BYOD (bring your own device). Knowing who has what including access from mobile and tablet devices is often overlooked. This can help you find the problems and troubleshoot short-term and long-term needs. This Network Detective service is provided at no charge to Tenavox clients.

  4. Validate Backup and Disaster Recovery (BDR) is in place.  Long term this would be part of your Business Continuity planning – but short term the focus is on backups of servers or other data and the protocol for recovery. This includes the proper precautions for security needs to ensure your environment is bulletproof Even when the company is primarily cloud-based, having a documented plan for what happens when the unexpected happens is critical.

  5. Publish a hit list for correct set up of user access, PCs, printers, scanners.  This may have a ‘duh’ response at first, but if you had folks transport their equipment and set it up themselves (and even if you didn’t), you may be hit with a ton of help desk related questions once folks boot up.

    Logging in, configuring access and correctly integrating printer/scanner and users can be where kinks need to be ironed out. It may be as simple as a publishing a ‘how to’ checklist or may require a trained set of eyes to just swiftly walk through the setup and troubleshoot gaps.

  6. Evaluate where to avoid risk and ensure more security.  For larger companies or businesses with a lot of specialized equipment and data access needs, there are a lot of opportunities pre-move and considerations for security post-move (of both the care of physical equipment and protection of data). Whether on-premise or cloud or a hybrid, there may be more complex needs such as set-up and location domain, servers, secure rooms, etc.

    If you have the team in place with bandwidth to troubleshoot the first days of move-in headache, then they can divide and conquer to find out how to best get ‘speed’ back into the day-to-day by working with providers. If not, augmenting with IT experts who have trusted relationships and experience can help you get their faster to address the post-move needs.

This check list provided by Higher State Technology, a Tenavox partner.  Higher State Technology, LLC ( provides outsourced, Managed IT Services and Support with services ranging from one-time troubleshooting and monthly services to scaling to be a company’s Virtual CTO. With a diverse and talented team, HST offers SMBs affordable and scalable solutions for best practices, unified communications, security, network administration and collaboration on a Strategic IT Roadmap for leveraging technology for business performance improvements, revenue acceleration and margin improvements.



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